Insurance Claim

I recently joined Miway through a referral from my aunt , my premiums are low and I was really excited to pay what I’ve always wanted to pay for comprehensive Insurance, now it’s so unfortunate that I got bumped just 2 months with Miway (something I never expected would happen ), . But now it has been a hassle having my vehicle repaired . My quote for repairs has been with the assessors for over a week now , and everyday when I call to check I speak to different claim motor advisor and they all say the same thing , ( that the quote has been sent to the assessors and I must wait for a 24 hours for an update) it’s been over 120 hours . I don’t know how many more weeks should I wait . I would really appreciate if they could just tell me the truth so I can make a way forward for my self , whether to allow their panel beater to repair my car or find my own , but honestly this is by far the most stressful experience I’ve ever experienced in my life . Miway please help me .