Insurance challenge where nothing happened!!

I was contacted on the 10th of October 2017 by Miway for a comparison quotation on insurance by a lady with the name of Zanele. It was a R400 challenge and I went through with the quotation which they(Miway) could not beat my insurance currently, so now they are supposed to compare my current insurance with their quotation. I have vehicle comprehensive insurance and also car hire, where I edited my insurance to also have home content insurance from the 28th of October 2017 which was not included in Miway`s quotation. I sent through my current policy which I have with my current insurance to the specified email account, and also 5 different people where it DID go through to them and thus they did receive it.

Now this was 7 days ago where they promised the R400 will be paid within 5 days, and I have been contacting Miway at least three times everyday since the first quotation. I phoned in wanting to speak to the same person, and following up on the R400 challenge where they would take a message and get Zanele to phone me back, which never happened but what happened then was some person of Miway insurance to phone me, and ask why I did not accept the quotation and if they could get me to accept it.

I got two different people to "promise" me that they would handle the R400 challenge from now on, and they would phone me back within the business day and give me feedback... where that also did not happen... I phoned again this morning and was on the phone for 12 minutes, where I had to start over from the beginning explaining everything to a new person, he said he will contact me and keep me updated. So here I go again from the start.

I got contacted by Miway with a R400 challenge and they could not beat my current insurance, they promised me they would give me feedback continuously and would pay the R400 where it did not happen... Is this a total **** and they cannot pay the R400 which they promised or do they sell a lie for insurance?