NM
Ngcebo M

1 reviews | Active since Sept 2017

24 Sept 2017, 11:27

Insurance Cancellation

Canceling an insurance with my way is a mission, I canceled my insurance last month so they said it's late because they already debited my premium I said it's ok because they needed a 30 day notice. So this month September they debited my premium again ?, I will never recommend Miway to other people NEVER.

I even spoke to the manager the day I cancelled my insurance but it's still not cancelled.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply26 Sept 2017, 08:52
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply26 Oct 2017, 09:17
Official

We’re so sorry for not getting things right the first time! Poeletso has since been in touch to confirm cancellation of your policy and she has also processed your refund.

Please give us a shout if you need help with anything else!

Best regards,
The MiWay Team