Insurance ****

I submitted a claim to MiWay for my ****** motorcycle, which was barely a year old. MiWay proposed a payout of R9000, minus a R3000 excess—leaving me with just R6000. This amount does not reflect the true market value of the bike.

To support my dispute, I provided:

A valuation letter from Bigboy confirming the market value.

The original purchase invoice clearly showing the price I paid.

Despite this documentation, MiWay has not revised their proposed settlement, nor have they provided a detailed breakdown of how the payout was calculated.

Most concerning is the lack of response:

I have made numerous attempts to contact MiWay via phone, but have not been able to get through or speak to someone who can assist.

I have also sent multiple emails disputing the payout and requesting clarification—none of which have been acknowledged or responded to.

This lack of transparency and communication is unacceptable. I am asking MiWay to:

Reassess the value of the claim based on the documentation submitted.

Provide a formal response and justification for the proposed payout.

If MiWay continues to ignore this matter, I will escalate it to the Ombudsman for Short-Term Insurance.