Insurance Assesor **** to the Insurance

My car was affected by hail at the beginning of December 2015 and insurance instructed me to take it their recommended panel beaters for assesment, I took it and the assessor did evrything in front of me. The major problem was the windscreen.<br> <br> I took my car to them, after a week they sent me a meassage informing me that it was finished and I had to collect it. I went to them and only to find that they didnt touch the windscreen, they were saying the insurance itself normally sends someone for the windscreen. I was only told that after I paid R5000 which was referred to as excess fee. I took home my car with the cracked windscreen and I immediately called the insurance and i got hold of the report written by the Insurance assessors. The report was so clear that he didnt even see the car, he just wrote what he thought would make the insurance happy in terms of payment and I will be on the losing end.<br> <br> 1. No odometer reading<br> 2. No Odometer reading type:<br> 3. He approved fastening clips of which there was nothing to be clipped<br> 4. He claimed 5 hours of repairing tailgate<br> 5. He claimed workdone on doors and fenders and there was nothing done at all<br> He put lies on the report