Installement Date

<p>Good day,</p> <p>I wright to you because I have ran out of options with Miway. I have been their client for over 5years and I have never had issues woth then till last year March 2016.</p> <p>I was on maternity leave from February 2016 to June 2016 and I called Miway asking then about the options I have since I might not be able to afford my insurance premium for those months but I also didnt want to cancell my insurance. I was informed that I am on a pay as you use option, meaning if I pay I am covered if I dont pay I am not covered. But if I dont pay I will be disturbing my payback option . I was alright with that since I had no other option. But to my suprise in June 2016 a debit order went off my account from Miway which was fine because I was planning to start paying again, the only problem I had was the date of the debit order since they had changes it to the 25th of every month. I called them to change that and I was told I can not change it because a NAEDO has been loaded on my account. I should give it 3 months and they will change it for me from then. I called again in December asking them to change the date to what it was before my maternity which was the last day of the month. And I was told it can not be done. Now my problem is everytime Miway debits my account on the 25th there are no funds in my account that payment becames unpaid and my bank charges me R120 for unpaid fees. so from June I have been paying my Premium with Miway with no issues and also paying R120 unpaid fees. My way is refusing to change my date back to the 30th. I would like this matter sorted and all my R120's re-embased since I did imform Miway of my situation and I have requested numerous times for the date to be changed. This is still a problem even today I received a message from my bank that Miway was unpaid. This is affecting my credit record. Please sort this issues out as a matter of urgency.</p> <p>Palesa Lebethoa</p> ********** <p>0734e48144</p>