Insensitive sms after claim rejection

We have had a claim rejected for our vehicle that was ******. We have posted regarding the issues our tracking company have added to this claim being rejected and we are drafting our dispute. We have had no issues, the response time was great and the assessor was very prompt and helpful. We received our claim closure yesterday 29 October 2021 rejecting our claim for theft cover. We will dispute this and we are obviously disappointed. What was a shock to us was that MiWay sent an sms to us this morning 30 October 2021 requesting the installation certificate for our tracking device, our claim was rejected yesterday, today we receive a request for documents. We find this incredibly insensitive adding to the stress we feel at this time.