Initial delay on classification on incident on 4May and delay in instruction to recover the vehicle

Initial delay on classification on incident on 4May and delay in instruction to recover the vehicle. The service prvider was on site but could not act. After the repair was awarded no action was taken to repair the vehcly and on 19 May it was transferred to another service provider who then started from scratch. At this time my rental vehicle cycle was coming to a close an I had to push and battle to get the matter attended too. Not much assurance in the credo to help me to live my way