Inhuman and unfair treatment

<p>I have no words that could realy describe the treatment I have received from Miweay as a premium paying client, they have failed to meet all their contractual obligations. </p> <p> </p> <p>I put in a claim with them on 09/09/2016 where I was 250km away from home, their towing took 4 hours to arrive at the scene where I stuck on the side of the road in an extremely dangerous area, furthermore their towing company made an arrangement with another towing company to tow my vehicle to Kwamashu as they would not go into that black people area. Add to that they forced me to pay for my own towing upfront, and I was told in not so many words that if I did not fork out the R3000 I would be left on the side of the road.(so much for the part where they promise to assist us with towing after an in cident) When I followed up on this referring them to the contractual promise on my schedule they decided to make me pay for the car hire I received as well.</p> <p> </p> <p>It took the Miway investigator 1 month to make contact with me after I had contacted every senior member of management within reach who also failed to give any reasonable explaination for the prejudice I had already suffered as the vehicle I was claiming for was a business vehicle and even the car hire expired and they refused to extend it despite my plees. The investigator treated me like a second rate ******** depsite having a valid claim and tried to force me into saying my claim was not covered as it was a mechanical breakdown. I provided service and tracker records to try and assist in the claim and I cooperated with all reasonable requests, the investgator and management at Miway were adamanat my vehicle was damaged due to mechanical breakdown and wanted to reject my claim but I demanded they get a specialist to conclude as they had not expertise to make such a diagnosis, the specialist they appointed was honest and very professional and in their report they concluded the damages I had suffered were not due to mechanical breakdown as Miway had claimed, Miway management however still decided to reject my claim for this very reason.</p> <p> </p> <p>Disappointed,humiliated and already R10000 out of pocket I referred the matter to the Ombudsman wo have ruled in my favour that I was not treated failry and according to our contract with Miway. Even after this Miway has still refused to settle my claim afteer they were notified on 09/06/2017 to settle my claim within 7 days. </p> <p> </p> <p>I am still fighting to e ven get a response to what their real issue with me is, I have battled with feelings and opinions that had I been a white man in the same situation I have have been treated with much more humanity and respect, my emails and cals are never responded and when they are the discussions never bare any fruit. I am a victim of my own stupidity as I was warned about Miway before taking up the policy but I was blinded by the cheapness of the premium they offered so I am getting the value of the service I paid for I guess. the only other option I have now is to take legal action against them which will cost me more money but I do know at the end of the road I will be successfull and I might not sut down their company but truth would have prevailed over injustice.</p> <p> </p> <p>I insurance promises are everything and when a big insurance company like Miway breaks so many all in one go it really shows just how they are not in this business for the people but for thir own fat pockets.</p>