Inefficient Roadside Assistance...

I called MIWAY for Roadside assistance on 03/03/2019. I was stuck in the middle of nowhere between KZN and Mpumalanga. Firstly I was assisted by Rinus , this was around 15:40pm. I waited and no one called me back to check how I was doing or if the towing company had arrived to assist me . I called back at around 17:00pm and I was told Rinus had left . I was shocked as I had received no feedback from him and had no idea what was going on. I then spoke to Ntokozo and he followed up on my behalf. I have spoken to Ntokozo before and I knew that he would see it through as he has helped me before and his services were excellent. I received a call from the service provider (towing company) around 18:51 pm . But then it was silence thereafter. I called MIWAY again and was assured that they were following up with the service provider. I called MIWAY again after a few hours and this time Ntokozo was not at the office . I was frustrated , scared , on the R23 with no calls to assure me that someone was busy with my case .I called MIWAY again and this time I was assisted by Bradley. He assured me that he was following up with the service provider and would give me a call back. In the midst of all that frustration I got a call from Sesi a consultant from MIWAY. That lady had no idea why she was calling me. Her level of service was very poor, she had a very bad attitude. I asked her if help was on the way she had no idea, till this day I'm still wondering why she called me. Was she asked to call me? she just made matters worse because I started to panic. As I was talking to her she could not answer any of my questions she just kept quite, I could hear she was still on the line as she was just breathing and then a few seconds later she hung up. Her services were shocking and appalling. That lady needs training as she has no idea what customer service is all about ,especially when dealing with such a sensitive case. I called MIWAY again and this time I was assisted by Bradley. He handled the whole situation professionally and diligently. His services were excellent and eventually we did receive help. He kept checking up on us , so he went out of his way to ensure we received help and were safe .The towing company came through around 22:00pm so I was stuck on the side of the road for more than 5 hours. Could it be that the Roadside assistance only works efficiently when you are in Johannesburg ?? I dont know....