Inefficient/ Non responsive treatment to Claims

C*** I am truly disgusted at the Miway conducts insurance claims. Due to the heavy rains in KZN my house was flooded and all the wall have collapse caving my in so i am unable to exit my property. I submitted an online claim through, we did get a call notify is was received. We were advised the accessor would come through. He arrived on Thursday as promised. He reiterated his concern that the car is parked in a spot where other the wall could potentially collapse on our car. The assessor advise he will request for the rubble to m=be removed immediately. Upon several calls on the 14/4 we advised by the contractors they are still awaiting authorization. Does it really take days to send an email to authorize a go ahead to remove rubble. I have had no response or follow up call since the the assessor arrived on 14/4. This is completely unacceptable and pathetic customer service. I require the rubble to be moved immediately. Mrs A Pillay