Inefficient and rude

On 9 March 2018, Greta Goosen of MiWay issued me with a letter stating that I have a high claims history which could result in me having my insurance cancelled, my premium increased and my excess increased. This was unfortunately due to myself having to make two claims over the last 6 months (after a number of years of no claims with my previous insurers). The two claims in question were for a chipped windshield and a car key that was ****** with my wife's handbag (hardly excessive claims). The latter of the claims took over 2 weeks to process (which is unacceptable). In trying to get to the bottom of the very rude and uncalled for letter, I have attempted to get hold of Greta. I called MiWay on 9 March, the operator, Ofentse, cut me off after leaving me to wait for over half an hour. I called again on 12 March to be greeted by a manager Thabang, who was very rude. I've asked that Greta call me, but apparently she is far too important to service a customer (she's the head of client services). I've had nothing but trouble with MiWay, from the mobile app that doesn't work to the inefficient staff. MiWay is definitely not My Way!