Inefficient 3rd party claim process

Made a claim in March 23. Was knocked into. Called Miway in April for an updated on the recovery cost so that i can be re-imbursed my excess. They mentioned that they contacted the 3rd party client and awaiting feedback. Contacted Miway again for the same reason on 11th July and they mentioned that they have not yet contacted the Client as he did not answer. The legal consultant (Winnie) mentioned that there is a process they follow from calls to sms to further actions. It has been 4 months now and Miway have not yet done much to reclaim the costs from the 3rd party for my excess reimbur*****t.