Ineffective Process

<p>I opted to apply and activate my insurance online to save myself time and the hassle of spending 20 to 30 minutes providing and spelling out my information to a call centre agent. This was on 30 Jan 2017.</p> <p>Your online process has proved to be even more time consuming and ineffective.</p> <p>1. Upon acceptance your site explicitly states that my vehicle will not be covered until am expecting is done. No information is provided regarding where I should take my vehicle for inspection. I had to excuse myself from my planned activities to phone in and be subjected to numerous keypad entering before speaking to an agent. Why do you not provide this information on your site?</p> <p>2. The attached documents you have sent me has incorrect information. I do not live in selcourt. You have my night time address correct so how and where do you get selcourt as my address?</p> <p>3. You list 2 previous incidents when I only entered one.</p> <p>4. I requested car hire but this has not been included.</p> <p>I emailed Miway on 30 Jan 2017 and to date have not received a response. I have instructed Miway not to debit my account as they have clearly quoted me incorrectly.</p> <p> </p> <p>I find it unacceptable that this matter has been ignored and I do not have the time to call Miway when this is their error. I expect a written response today and if they are not willing to rectify the policy must be cancelled. I am not wasting my time on calling them and having to repeat myself to call centre agents. They have the matter in writing from me. </p> <p>I expect a response today.</p> <p> </p>