WB
Warren B

1 reviews | Active since Feb 2016

02 Feb 2016, 21:51

Incredibly poor service from Miway

We have had nothing but incredibly poor service from Miway. Our home was broken into and a glass door shattered as well as the usual theft of our possessions. It is taking an unbelievable amount of effort to get Miway to sort out our claim and replace the glass. Never ever have I received such bad service. Just getting an update on our claim is a monumental task. The person handling our situation has told us that Miways supplier cant not assist us however when we contact that very same supplier they gladly produce a solution. We submit the Quote and then silence. I try calling, no answer. I try calling the \call centre\" I can hear them answer and then hang up. Absolutely unacceptable! Replacing a shattered glass door for the safety of my four year old child is turning out to be more stressful then the actual break in. <br> <br> I am astounded by the level of incompetency displayed by Miway Insurance.<br> "

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Replies (1)
MiWay Insurance
MiWay Insurance's reply04 Feb 2016, 17:27
Official
Hello wblondin,

We need to sincerely apologise for the hassles you experienced, please be assured that it is never our intention to frustrate you in any way!

Estuane has since stepped in to assist, and he will keep you updated regarding the progress of your claim!

Please don't hesitate to give us a call if you need any further assistance!


Kind regards,
The MiWay Team