Increasing Premiums and don't answer calls

So I decided to call MiWay yesterday about them increasing my premiums. They transferred me to the seniors but no one answered. I was told they will call me back and they never did. They then sent a message saying the premiums will be debited on the 1st and I must contact them for any questions. Now how is this good business, I must call them every time I have a problem but they make sure they do not answer yet are now increasing my premiums and not communicating this with we. If I do not receive a call from them today, I am cancelling this insurance, such unprofessional people.