TM
Tselane M
1 reviews | Active since Nov 2015
04 Nov 2015, 09:59
Increased excess after Request to decrease it
Hello Peter,<br> <br> In January this year I had an accident and realised that my excess is too high at R3500.I then asked for it to be lowered to R2000.Mi way sent me confirmation that the excess is now reduced to R2000.<br> <br> Then in June they sent me renewed policy information,I checked the PREMIUM increase since that is what I would expect to have changed.Now I have an accident and they telling me that my excess was set back to R3500 AGAIN!!!!! and this was detailed in the renewal policy documents they sent me. I'm very very upset about this because why change my excess without my consent????<br> <br> This is very sneaky behaivour from Miway and I am deeply dissatisfied,I am going to shop for other insurance because this is bad customer service and cheating the customer.<br> <br> Regards,<br> Tselane
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MiWay Insurance's replyOfficial
11 Nov 2015, 16:40Hello Tselly,
We're so sorry to hear that you feel this way and that the excess increase on your policy has left you feeling undervalued in any way - we assure you that it is never our intention! Thanks for giving Inno a chance to discuss your concerns - she has also amendment your policy to better suite your needs going forward!
Please give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
We're so sorry to hear that you feel this way and that the excess increase on your policy has left you feeling undervalued in any way - we assure you that it is never our intention! Thanks for giving Inno a chance to discuss your concerns - she has also amendment your policy to better suite your needs going forward!
Please give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply11 Nov 2015, 16:40
Official
Hello Tselly,
We're so sorry to hear that you feel this way and that the excess increase on your policy has left you feeling undervalued in any way - we assure you that it is never our intention! Thanks for giving Inno a chance to discuss your concerns - she has also amendment your policy to better suite your needs going forward!
Please give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
We're so sorry to hear that you feel this way and that the excess increase on your policy has left you feeling undervalued in any way - we assure you that it is never our intention! Thanks for giving Inno a chance to discuss your concerns - she has also amendment your policy to better suite your needs going forward!
Please give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Best regards,