TN
Thabiso N
1 reviews | Active since Dec 2015
31 Dec 2015, 10:59
Increased additional excess with no notification
I agreed to join Miway on 1 October 2015 with an additional excess of R2000 if I am in an accident within 6 months. I called them on 30 December to have my premium increased to lower my basic excess and they sent me a document with R5000 additional excess and policy wording that is utterly different from the one I agreed to. I was never notified of anything and I am shocked they would refuse to honor the agreement I entered with them by maintaining the contract I had with them. I am not in an accident and never was. I am utterly disappointed.
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Replies (1)MiWay Insurance's replyOfficial
07 Jan 2016, 16:56Hello Thabisyo,
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Innocentia a chance to discuss your concerns with you in more detail and to advise you of the options available to you. Please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Innocentia a chance to discuss your concerns with you in more detail and to advise you of the options available to you. Please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply07 Jan 2016, 16:56
Official
Hello Thabisyo,
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Innocentia a chance to discuss your concerns with you in more detail and to advise you of the options available to you. Please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Innocentia a chance to discuss your concerns with you in more detail and to advise you of the options available to you. Please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
Best regards,
