TN
Thabiso N

1 reviews | Active since Dec 2015

31 Dec 2015, 10:59

Increased additional excess with no notification

I agreed to join Miway on 1 October 2015 with an additional excess of R2000 if I am in an accident within 6 months. I called them on 30 December to have my premium increased to lower my basic excess and they sent me a document with R5000 additional excess and policy wording that is utterly different from the one I agreed to. I was never notified of anything and I am shocked they would refuse to honor the agreement I entered with them by maintaining the contract I had with them. I am not in an accident and never was. I am utterly disappointed.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply07 Jan 2016, 16:56
Official
Hello Thabisyo,

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Innocentia a chance to discuss your concerns with you in more detail and to advise you of the options available to you. Please give us a shout if you need any further assistance.

Kind regards,
The MiWay Team

Best regards,