MN
Mava N
1 reviews | Active since Jul 2015
19 Oct 2015, 17:35
Incorrect Prorata amount
I call Miway to activate one out of the 3 policies I have with them (vehicle) once everything is confirmed I specifically ask for someone to call and advise on the Prorata amount, no one calls me to confirm this. I wake up on Saturday to find that R647 has been deducted When I confirm what happened I'm told that the Prorata for all 3 polices was activated which is not what I asked for, not I'm the one that has to wait 3 days for feedback for an error that wasn't my fault promises are made that you'll be called back by close of business but still nothing, I got a great quote but is it worth me getting the service I'm getting, the client shouldn't be the one calling the insurer for feedback. I doubt I'll be with Miway for much longer given my experiences as a NEW client.
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MiWay Insurance's replyOfficial
21 Oct 2015, 16:17Hello Mava Ndzondza,
We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.
Zakheni has since called to assist you with your policy and to restore your trust is us as your insurer. Please don't hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.
Zakheni has since called to assist you with your policy and to restore your trust is us as your insurer. Please don't hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply21 Oct 2015, 16:17
Official
Hello Mava Ndzondza,
We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.
Zakheni has since called to assist you with your policy and to restore your trust is us as your insurer. Please don't hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.
Zakheni has since called to assist you with your policy and to restore your trust is us as your insurer. Please don't hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,