SS
Sean S

1 reviews | Active since Apr 2019

23 Apr 2019, 12:23

Incorrect insured value captured by MiWay

I contacted MiWay a few weeks back to get a quote for my cellphone. I gave the consultant a value of R25000 for my P30 Pro and was gevin a premium of R97 a month which I accepted. Today when I received my updated policy scheduled I noticed that the device was actually insured for R2500 and not R25000. Immediately upon noticing the error from MiWay I contacted them again to state that the insured value is incorrect and should be rectified. To my shock and disbelief I was then told the the premium would be R955 instead of R97! Why should I pay for the mistake of a consultant who clearly captured incorrect details. You contracted me on a premium of R97 and I accepted it. I want a copy of the recording where was contracted into an agreement for my cellphone and if this is not rectified I will refer the matter to the ombudsman. This is strike two MiWay.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply23 Apr 2019, 12:34
Official
Please accept our sincere apology for not getting things right the first time around and for any inconvenience you have experienced – we assure you that this is not the MiWay way!We have passed your note on to the right team and an agent will be in touch soonest to assist. Best regards,
The MiWay Team