Hellopeter
Share Your Experience

1 reviews | Active since Oct 2010

27 Jan 2025, 11:57

Incorrect Debit Order Collection Day

My contract with this company clearly states that I need to be debited on the 1st of each month. They had decided to collect my February 2025 premium on 24-Jan-2025 without any notification, clearly being in breach of their obligation. They also have me scheduled for another collection on 01-Feb-2025.

After raising this on their WhatsApp chat, the consultant now tells me I need to share my bank statement showing the transaction going off when together with an electronic bank stamp.

Now I must waste time getting a statement and share the rest of my financial information with a department who clearly made a mistake and which was admitted by the consultant on WhatsApp.

How pathetic is your service!!! I honestly thought I moved to a good insurer.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply27 Jan 2025, 11:58
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team

Best regards,

's update27 Jan 2025, 12:03
Reviewer Update
Your apology is not accepted. I have zero expectations of your service level if your WhatsApp process is anything to go by. Now I have to wait to get my own money back because you did something against the contract I signed! If I was in breach of the contract, how would you respond...plenty of ways right! policy cancellation, debt collectors, etc. Why? Because you can with YOUR terms and conditions.