TN
Trevor N

1 reviews | Active since Sept 2016

28 Sept 2016, 15:26

Incorrect Debit dates / 3 months in a row

<p>Ive been a client with Miway for the past 6 years. Off late the service has gone from bad to worst.</p> <p>My debit has been running on the 7th of every month for the past 4 years </p> <p> </p> <p>1.In Aug was debited on the 6th as the 7th fell on a sunday ( The debit order was returen due to insufficient funds) This is seen as a unpaid debit and counts against my record with the bank. </p> <p> </p> <p>2. My Premiums were deducted on the 28/08 instead of 07/09 i sent a complaint on their website and a consultant called me to confirm that the money would be refunded within 2days, to date nothing has been returned instead they did not debit me on the 7th, Which was not what we agreed upon.</p> <p>The money that was debited was meant for other important debit orders.</p> <p> </p> <p>3. 28/09 i was debited once more !!!!!!!!!!!!!!!!!!!!!!!!!!! Money which is meant for another debit order</p> <p> </p> <p>What the hell is going one? Please pay the money back into my account.</p> <p> </p> <p> </p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply28 Sept 2016, 16:12
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply29 Sept 2016, 14:05
Official

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Innocentia has since been in touch to make sure all further debits run correctly.

We thank you for giving us another chance to make things right and we urge you to let us know if you need help with anything else!

Best regards,
The MiWay Team