JG
Julian G
1 reviews | Active since Oct 2017
27 Oct 2017, 17:47
incorrect debit date!!!
I've only just signed up for cover with miway. I clearly indicated that my cover should start on 01/11/2017 and debit should be for the same. Today, 27/10/2017, I get a surprise sms from my bank that my miway has already debited my account. No prior notice was given to me for an early debit. Makes think twice if I should stay or cancel my policy.
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Replies (2)
MiWay Insurance's replyOfficial
27 Oct 2017, 18:13Thank you for bringing this to our attention - we’re so sorry for any inconvenience that has resulted because of this. We can assure you that is not the MiWay way. We have passed your note on to our client services team and an agent will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply27 Oct 2017, 18:13
Official
Thank you for bringing this to our attention - we’re so sorry for any inconvenience that has resulted because of this. We can assure you that is not the MiWay way. We have passed your note on to our client services team and an agent will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
21 Nov 2017, 16:00We're so sorry to hear that you feel this way and we assure you that this is not the kind of service we aim to deliver. Inno has updated all future debits and we urge you to let us know if you need help with anything else!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply21 Nov 2017, 16:00
Official
We're so sorry to hear that you feel this way and we assure you that this is not the kind of service we aim to deliver. Inno has updated all future debits and we urge you to let us know if you need help with anything else!
Kind regards,
The MiWay Team
Best regards,