LM
Lala M

1 reviews | Active since Jul 2015

12 Feb 2018, 10:12

Incorrect Debit - ***1

Incorrect debit order amount submitted twice. Spoken to 5 people already. what more can one do. Please cancel all my policies. Cant deal with such incompetence. Kiss my business goodbye.

worse customer experience ever

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply12 Feb 2018, 10:17
Official

We are so sorry for upsetting you on more than one occasion! Please accept our sincere apology for not getting things right and for any hassles we have caused you. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply09 Mar 2018, 11:30
Official

Please accept our sincere apology for upsetting you and not getting things right initially. We can confirm that the pro rata has been waived and a confirmation letter has been sent to you.

Please be assured of our commitment to always deliver great service and please let us know if you need help with anything else!

Kind regards,
The MiWay Team

Best regards,