TT
Themba T
1 reviews | Active since Mar 2014
02 Jun 2015, 12:12
Incorrect billing
Miway debited my account and when I sent them emails to enquire what the debit order was no one responded.<br> The debit order was not according to the insurance contract in place
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Replies (1)
MiWay Insurance's replyOfficial
02 Jun 2015, 16:41Hello Themba2014,
Please accept our sincere apology for the series of errors that have led you to complain and please be assured that this is not the MiWay way! Mamosa has since been in touch to confirm that that she's fixed your account items and to let you know that we'll refund you the overcharged amount!
Thanks for your understanding and for being patient while we sorted out any hiccups!
Kind regards,
The MiWay Team
Please accept our sincere apology for the series of errors that have led you to complain and please be assured that this is not the MiWay way! Mamosa has since been in touch to confirm that that she's fixed your account items and to let you know that we'll refund you the overcharged amount!
Thanks for your understanding and for being patient while we sorted out any hiccups!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply02 Jun 2015, 16:41
Official
Hello Themba2014,
Please accept our sincere apology for the series of errors that have led you to complain and please be assured that this is not the MiWay way! Mamosa has since been in touch to confirm that that she's fixed your account items and to let you know that we'll refund you the overcharged amount!
Thanks for your understanding and for being patient while we sorted out any hiccups!
Kind regards,
The MiWay Team
Please accept our sincere apology for the series of errors that have led you to complain and please be assured that this is not the MiWay way! Mamosa has since been in touch to confirm that that she's fixed your account items and to let you know that we'll refund you the overcharged amount!
Thanks for your understanding and for being patient while we sorted out any hiccups!
Kind regards,
The MiWay Team
Best regards,