HS
Hon S
1 reviews | Active since May 2015
25 May 2018, 19:13
Inconveniencing debit orders!!
When I signed up for MiWay car insurance, I stated that the debit order must go off on the 1st day every month. And that is exactly what my policy documents say. To my dismay, MiWay has continued to debit my account on the 25th. There is no single justification for this. Today I needed to pay for my doctor's appointment, only to find out that the little money I thought I had between now and pay day has been debited by MiWay!!!
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Replies (2)
MiWay Insurance's replyOfficial
28 May 2018, 08:24Please accept our sincere apology for not getting things right and for any inconvenience we have caused you! An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply28 May 2018, 08:24
Official
Please accept our sincere apology for not getting things right and for any inconvenience we have caused you! An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
15 Jun 2018, 12:29We understand your unhappiness and we need to unconditionally apologise for any inconvenience we have caused you. Please be assured that we have fixed things regarding the debit date and thanks for giving us an opportunity to help.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply15 Jun 2018, 12:29
Official
We understand your unhappiness and we need to unconditionally apologise for any inconvenience we have caused you. Please be assured that we have fixed things regarding the debit date and thanks for giving us an opportunity to help.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Best regards,