KT
Kgomotso T
1 reviews | Active since Sept 2014
25 Jan 2025, 20:53
Inconvenienced by MiWay.
I called MiWay during the week to change my debit order date. The debit order used to on the 25 every month, I changed the date to last day of the month. I was advised that there was a pro rata amount of R205(forgot the exact amount) from the 25 of Jan to the 31. I accepted the mandate of the new date which is the last day of the month(31st Jan). But to my surprise the debit order went through on the 25 Jan including the extra amount of R205. Can I please get my refund because I was changed an extra amount for nothing. The date is still the same.
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Replies (1)MiWay Insurance's replyOfficial
25 Jan 2025, 20:54It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply25 Jan 2025, 20:54
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
