Inconsistent Response on Claim

We claimed for a TV that was bumped on a wall and stopped working, we contacted Miway insurance, they sent out assessors who indicated that it was the power supply, and nothing about wear and tear. when we raised it, we were told that they can do nothing, after escalation to Rene, it handled by another individual, sent out Teljoy to assess for second opinion. also said wear and tear without inspection, the two reports do not say the same thing. we lodged a dispute as advised, to date no response. although we have changed companies, this issue is still open as it was raised within time frame . we only changed insurance companies as a result of this being the second incident of incompetency from Miway staff. Resolution was only achieved once escalated, in this case of the TV, no response!!!