Inconsistent policy and unprofessional personnel

I have a policy with MIWAY since 2021 for house content. Recently I claimed for a coffee table and I'm told it's not covered because it doesn't have a glass and the policy document doesn't specify. There is no sms or email to confirm the outcome of the claim. The claim handler Makhuthalo Maleko is now ignoring my emails. I had a similar experience in June 2023 where Tshwarelo Manu was so rude during the claim process. Even when I escalate to their complaints department there is no response. Not sure if I will recommend this insurer to anybody I know.