Inconsistencies, delays and lack of communications

I don't usually write negative reviews, but I'm quite frustrated with the situation regarding my car. It's been a series of letdowns, and I've had to consistently ask for updates every week and still get endless excuses.

First of all, my incident happened on the 22nd of December 2023. Fine, my claim was processed quickly, then the nightmare started. Firstly, I was told this whole thing would take 10 working days, and I would have my car back. Since it was during the festive season, they told me they would find a panel beater workshop that's open during this time of the year. I was happy to hear that. I came here, wrote a beautiful review, and praised Miway. I then waited for the 10 working days and proceeded to ask for an update. I was then told they couldn't find one, but they would take my car in from the 2nd of January. After the 2nd of Jan, I asked again what is happening with my car; I was told they haven't moved it to the panel beaters; they are only opening on the 8th of Jan. Come 8th of Jan, I get an email from their panel beaters. "As discussed, the above-mentioned vehicle is booked for repairs on the 15th of January 2024."

From there, it went downhill. On the 26th of January, I asked them about the status of my vehicle; they said they haven't received authorization to work on the car. Fine, I CC Miway; that gets sorted out; they send everything to them and CC me in the emails. On the 5th of Feb, I ask again, what is the status of my vehicle; I don't get a response to my emails. Later, I get a WhatsApp message saying, "Good day sir, please note we have just received the updated authorization for your vehicle; we are currently awaiting parts to arrive, regards." I ask them how because this was resolved 10 days ago; they proceed to say, "we received the updated auth an hour ago." Later in the week, I ask them again about the status of my car; till today, they are still waiting for parts that are, for some reason, always going to arrive in two days from the day you ask. Mind you, this whole process started on the 22nd of December, and I was told it would take 10 working days.

I'm puzzled as to why Miway isn't thoroughly vetting these panel beaters, especially considering the negative reviews here in Hello Peter. At this point, I think Miway should provide me with a courtesy car due to the numerous unfulfilled promises. If I don't have my car back by the end of this month, I'm seriously considering switching insurances. This situation is frustrating and unacceptable.