Inconsiderate insurance company

I have been with Miway since an inception in 2008. And I haven't miss a payment even during difficult times of COVID.

On the morning of the 11 September 2021, I wrote an email and requested that , Can I skip a payment for the month of September since I am having a financial problem.

I then received a call from the MiWay office unfortunately I couldn't get the name of the caller but since the calls are recorded , I am sure you can trace back the call.

My issue is the caller said to me since I won't be able to pay just for one month, I won't be covered for that month., and this is an issue for me because if I am not paying just for one month is going to lead me not to be covered , I don't think I am valued as a customer.

I the requested Miway to revisit the issue, unfortunately they didn't.

I have insured 4 Properties and 2 cars with Miway, this has made me think that having all your eggs in 1 basket is not a viable solution.

I wish Miway can be like those insurances that they give you 1free month and you choose wish month you choose not to pay.

Thank you Nomathemba