Incomplete Repairs for over 2 months

I took my car for hail damage repairs in May 2019 at one of Miway's approved panel beaters called GREAT SOUTH AUTOBODY in JHB South. When I took my car in the windscreen had no chip or cracks on it. The repairs took longer than the estimated completion date which was 26/04/2019. I had to return the courtesy car from Avis on the 2nd of May and my car was still far from being completed. When i went to fetch my car on the 3rd of May , the car had a big crack on the windscreen . I inquired from Veronica from Great South Auto body as to what happened to windscreen and she said the windscreen had a minor chip that i could not see only technology could detach it and with the material used for repairs lead to it being a crack and they send a request to Miway to have it fixed, but if i wait for them to come and fix it while it's still will the panel beaters the delivery date might take about 2 weeks before it is repaired. I've been waiting for too long to have my windscreen being repaired and no one is coming back to me with the date for repairs. The access for repairs was paid in fully amounting to R 6050 and according to Miway when you lodge a claim on their app you get a discount of R 1000 which was never a case with me. I did ask why it was never a case i did not get the answer from the consultant who was helping me.

I need the windscreen to be fixed as a matter of urgency I paid my dues as i was expected to . Miway must also honor their obligation of fixing the windscreen. I have been driving a car with cracked windscreen for over 2 months. I've phoned the call center regarding this issue and there is no one who wants to take responsibility of the crack , when i phone the panel beaters they said they've send an email to to Miway i need to be patient. I have ran out of patience, I've reached a point where I have decided to escalate the matter to Ombudsman for Short Term Insurance.

I feel that Miway is cheating innocent members they are suppose to pay they fail to do that, while it's very easy for them to deduct the monthly premiums. I lost all the respect i had for Miway as an insurance i don't even think I can refer my friends , colleagues and family members to insure their cars and assets with them.