*********** Staff 5 days and still not assisting

Dear MiWay I lodged a claim for my car on Wednesday the 24th February 2016. The agent who called me on Thursday was a lady by the name of Lebo. I then asked Lebo to call the regular driver to get the details of the accident since the car was being driven by the regular driver when it happend. Lebo called my regular driver and then said her network was bad she will call the driver again since they hadnt finished talking until today Lebo has not called. on Friday the 26th I called MiWay again following up about lodging a claim and spoke to Bridget, Bridget said she will call my regular driver on Saturday morning and she has the policy number. I dont know why she only requseted to call on saturday but i agreed anyway and explained to bridget that I have been calling Miway many times and she should make sure that she calls on saturday. Bridget also didnt bother to call. What is wrong with you people??? Do you only run your business when accomplaint is written on hellopeter? Is your staff not trained to work in a professional manner. Why do they make a client feel like they are doing them a favour when they have to do their job?