1 reviews | Active since Jan 2016
*********** staff
My car had to go in for repairs as another driver drove into me. I had to use my insurance as his insurance wasn't up to date. In Dec '15 i get a notification from Miway on excess amount payable. Today I had to find out I had to pay a R1000 more due to a mistake made by call centre agent. And I cant pick up my car from dealer without paying the R1000. Thanks for making this process so much worse Miway. Please ensure you have staff that can actually do the work they apply for and have some people skills.. He was so rude and then I had to pay for his mistake. Not impressed at all.
Good day Nadia,
Thanks for your note, and for giving us a chance to have a look at what happened. First off, we are sorry for the initial miscommunication.
Palesa has since been in touch to discuss your concerns with you in more detail and we’re also happy to report that we have waived the R1000 of your excess for the inconvenience experienced initially.
Please don’t hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Good day Nadia,
Thanks for your note, and for giving us a chance to have a look at what happened. First off, we are sorry for the initial miscommunication.
Palesa has since been in touch to discuss your concerns with you in more detail and we’re also happy to report that we have waived the R1000 of your excess for the inconvenience experienced initially.
Please don’t hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team