*********** & shameful money ********

Miway is refusing to pay out funeral policy claim of my late cousin brother.

In 2020 I took out funeral policy with miway life, May 2022 one of the life insured in policy with them passed on, June 13th I submitted the claim after waiting so long to receive claim documents. I waiting with no response from the Assessor NO communication whatsoever to tell me about the outcome of the claim. After 2 weeks I made a follow up they told me I have an outstanding documents that still need to be submitted, I went and request the police report from the detective in charge of the case which he signed and I submitted it to miway. I waiting think as promised my money would be in 2 days as promised in the contract, it was quite NO communication. I called and make a follow up after 5 days, the lady said we still trying to get hold of detective to confirm the death. I gave them an alternative number where they can reach detective. 3days went by without a communication from miway after supplying them with the detective number. I called again after few days, which makes it 10days upon giving them the required outstanding documents.

After numerous request for a call back from Nosipho Ngwenya one of their ***********, cold and unprofessional Assessor who was handle my claim called and said sorry we did confirm the death, however your claim will be put on hold until the detective finalise the case, because the detective gave us the insight of the case and we can not continue until he tells us He is done.

I asked her some few questions

1. This is funeral policy of 50k that I took 2years ago without any missed premium, for unforeseen circumstances and not Life of millions of Rands. Do you tell me if we didn't have an alternative to burry my brother we were going to wait +6years when the detective is done to burry him... She unfortunately Yes,

2. I asked her what about the contract that you breached as miway to your loyal customer, He said there's nothing we can do until the detective is done, I said it's fine but how was going to know this if I did not request you to call me after almost 3 months of submitting the claim to you. She said I've been trying to call and can't get hold of you. I mean that has been her story for the last 3 months eversince submitted the claim NO communication, I was the one calling all the time.

3. I told her, I will cancel my policy as I can not commit to the company that is not fulfilling their promises... She said it's Okay I'll request them to call you for cancelation. I have never seen an employee that doesn't love her job like this lady so called. I requested her to send me a letter detailing the claim outcome she said she will forward it shortly, until today.

FridayI contacted the family detective, I informed of miway said, He said it's lie.... They have never even called, he is requesting a record where He said they must hold my case. It's Nosipho Ngwenya's word against the detective.

I would like to share my unhappiness and great disappointment with miway life, and the have dented the short-term insurance because I had to cut-ties with everything that says miway on my debit orders. Including my husband who also a member of miway, who since last week has requested them to call for cancelation.

I want my money.