MR
Mandelee R

1 reviews | Active since Aug 2016

26 Apr 2018, 16:32

*********** SERVICE!!!!

I am EXTREMELY disappointed in the service that I have received from Khanyisile Ntuli. As a customer, If I have questions related to my cover I EXPECT the representative of Miway to be able to answer me and not make me feel as if my query is not relevant and get irritated with me. If you do not know how to answer your clients then get someone more competent to help you with your job. I have been with Miway for a while and I did not expect this type of service.at all. Like they say, one rotten apple spoils the WHOLE barrel.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply30 Apr 2018, 09:20
Official

We’re so sorry to hear this and we can assure you that this is not the MiWay way. An agent will be in touch to clarify the issue.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply04 May 2018, 15:56
Official

We’re sorry to hear you feel this way, and assure you it’s never our intention to frustrate you in any way. Marietha has since been in touch to discuss your concerns in more detail, and she’s also explained the process moving forward with recovering your excess from the other party.

Please give us a call should you need anything else.

Kind regards,
The MiWay Team