*********** miway

My husband has been with miway 1 year +- I have been with miway about 8 years before in transfer the insurance to my husband's name. We have a complete insurance including scratch an dent cover Recently my husband went to the shop an wen he came out there was a dent on the bonnet an lights .we have no idea how it happened or if it was someone that drove into our car.so anyways my husband logged the claim through the link that they sent him he attached the pictures as required, then miway contacted us back an emailed a claim of R3300 an some change ,so we told them that they should arrange everything an not to pay us out the amount the consultant agreed an said he will handle it an the panel beaters will contact us to arrange time an date to take the car in . Now couple days later they call back saying we can't log this claim an its gonna cost R13k an some change to fix the damage due to it being on warranty an we have to pay access of R5k an goes on about the damage exceeds 15cm an they did not see the damage on the light because the picture is not clear. So today I called the guy who's handling this case an he keeps changing the topic an keeps talking about what my policy covers etc... so I explained to him that I'm not interested on what's on my policy but he should have checked all of that before providing me with the claim of R3k .he says that my car is on warranty an can't put just any light there as it will cancel my warranty, then I told him that our previous conversation I already told him that I want only original parts an paint on my car he then said everything is all renault approved. Then he goes on saying the damage exceeds 15cm ,so I asked him an how did they come with that conclusion if there was no assessor that viewed my car ? Now he wana arrange a assessor to come out . My husband an I are not happy with this they should have checked all details before providing us with a claim .my questions are how did they come up with R3k if the picture is not clear? How can they tell its over 15cm if the picture is not clear? He also said that the R3k is the bonnet an they didn't see the light, an the light will be R6K so R3k plus R6k will come to R9k so we're does 13K come from ? Also if our voice is acknowledged as our signature what about they voice? They need to keep to the arrangement that was already made an all they mistakes be sorted amongst themselves.we are not trying to get money we only want our car to be sorted out.