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Vusani N

1 reviews | Active since Oct 2013

31 Mar 2015, 17:44

*********** Insurance Company

This started when my car was bumped into while stationary at a shopping center, filed my claim did the whole procedure. A few days later I got a call from a Miway agent Livhu, who seemed only to call to chastise me, and told me I had misled their insurance company by saying that I had been insured for 7 years. I told her I was overseas before as I had told the agent that had initially called me to sign me on. The question If I remember correctly was how many years had you been insured, and I answered seven. Then I was told they could not verify with overseas companies??<br> Well my excess was supposed to be 3500 but it went up to R6800. I told their agent that I wanted the transcripts<br> for the calls so I could review them with the help of a family lawyer in order to contest the inflated excess, but they just went ahead and processed the claim before referring to me. All I got was a call from the Agent Livhu that the claim had been processed and I had to pay R6800. <br> <br> I am furious with the way this was handled, that I will start a blog about the sleazy way Miway does business. There is no transparency with their customers, now I want to lawyer up and see where this goes, so frustrated.<br>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply20 Apr 2015, 14:25
Official
Hello ivoryking,

We hear you and we understand your frustrations and we're sorry for the way you're feeling about the outcome of your claim.

Arddin has since tried calling you to discuss your concerns with you in more detail, but he was unfortunately not able to get reach you. Please give us a call as soon as you have a minute - Thanks!

Kind regards,
The MiWay Team