*********** AND STAFF

MIWAY CLAIM I had a claim that was logged (C***) on the 28/01/2023 with MIWAY the person who registered the claim was Mzwakhe Mathebula, of which I tried to call countless times on the number giver and was not going through firstly he said he will call me to tell me where to take the car. The next thing I got a call from the Sleeq auto panel and paint. When I took the car the lady that was assisting said they had the parts of the back part of the car however were not told about the front part they will enquire and order this was on the 30/01/2023. I did not get any communication from both MIWAY and Sleeq auto paint. I called on the 08/02/2023 trying to speak Mzwakhe who was on the phone the whole day and never bothered to call me back when I asked for his manager Kagiso she was also on the phone. I spoke to Mpumi Nkumbe who said she can’t reach the SLEEQ auto and drop them an email to update me. Mind you I am using my airtime calling these people who never responded. when I called Sleeq auto paint they said their Turnaround Time was not 5 days as it was stated on the authorization letter its 14 days. when I called last week Monday (13/02/2023) to ask for the car they told me its striped off and not drivable, on Wednesday (15/02/2023) They said the car is waiting to be painted and polished they will update me on Friday with an update of which they never called. I have been with MIWAY since 2011 this incompetency they are giving me I don’t understand I decided today ( to go see what was holding the process as I was told the car is almost finished to (20/02/2023)my surprise even the back part which they had was not installed when I called MIWAY to enquire I couldn’t get hold of Mzwakhe was told he is attending another client when I asked for his Manager Kagiso I was told the same story when I called it was 15h25,I later called at 16h30 and was told they have knocked OFF, when I asked for the next available Manager who I was transferred to Bridget of when I was still on the call I ran out airtime and she never bothered to called me back. The staff at MIWAY doesn’t care and they are so ***********,