*********** AND FRUSTRATING CUSTOMER SERVICE

<p>Since I have been insured with miways from 2014, I must say they have failed to just follow the correct process of underwriting</p> <p>My Fiancé and I have been struggling for the past two weeks just to remove and add items on the policy.</p> <p>The first incident happened : we requested miway to remove the car it was sold on the 25/07/2016 and the payment was processed on the 26/07/2016.</p> <p>When I called the insurance I was made to hold so long then later on told that the system is offline I understood and requested to be called back.</p> <p>On the 30/07/2016 miway send me an email stating (Please note that MiWay has tried to call you to assist with your policy as requested but has been unable to get hold of you. Please note no changes were made to your policy.)</p> <p>Both my fiancé and myself checked the phones and we never received any missed calls from miway. On the 01/08/2016 I called them to advise them to remove the vehicle and the consultant insisted they remove the vehicle on the 01/08/2016 as she stated that their system does not backdate any cancellation, when I started disagreeing with her and told her this is false information that the system does not back date, then she started requesting proof of vehicle purchase which I send them immediately but no one bothered to give me the progress of the removal of this vehicle.</p> <p>I am not sure if the consultant didn’t know the process but all she could say is she can only remove the vehicle on current date not backdated.</p> <p> </p> <p>On the 05/08/2016 we bought a car at Hyundai and requested confirmation of cover which they send to Hyundai and only that day I learned that they fixed the cancellation date of the vehicle sold and that was after I asked them to update me of the progress. On the 6/08/2016 we took the car for inspection and when we were done we learned that something was wrong with the car and we took it back to the dealer shop, they promised to replace us with another vehicle we must give them a week to locate the same vehicle I want, we tried to call miway and asked for call back , the phone had two buzz as if they are buzzing again they send us the email (Please note that MiWay has tried to call you to assist with your policy as requested but has been unable to get hold of you. Please note no changes were made to your policy.) when I call them back I am told they can only remove the vehicle effective 10/08/2016,</p> <p>I am failing to understand the underwriting process miway is using how can I pay pro rata premium for the vehicle that is not in my possession and I will not be even getting back???????????</p> <p>As it is the vehicle is with the dealer and they gave me a courtesy car which they insured under their insurance. While I wait for another replacement vehicle. I tried to explain this to the consultant but it seemed like I am speaking GREEK, TO MAKE IT WORSE I STAYED ON THE CALL FOR OVER 30 MINUITED AND EVERY 5 MINUITES IN BETWEEN I WAS KEPT ON HOLD SO LONG</p> <p>How can I pay for vehicle that I do not even have does it really make sense really? Is this an insurance practice ?</p> <p>Yesterday my fiancé send out an email of complain I send two more guess what all the consultant could say is she saw only todays email without any sympathy in her voice.i asked for any managers or their complains department email and I was told they do not have I must send to info@miway which they never responded to all our emails send there.</p> <p>if you cannot assist us I am more than willing to go back to our previous insurance, the only reason we moved was due to the less premium we received from you but It comes with cheap customer service I am getting right now it’s disappointing.</p> <p> </p>