*********** and embarressing staff
Okay. So here is the deal.
About a day or two ago I recieved a call from miway insurance asking me if i got a minute of my time. I kindly agreed to the talk quickly. Thandeka was the call center representatives name. She claimed that they are tryin to beat premiums of other insurance holders. Verry much the same as budget with a R400 gift if they cant beat your current installment
I took the quick run through of what a normal reqeust forma qoate would need. In short miway turned out to charge me about R 100 over my current insurance charges me. So it was requisted that I forward my current policy schedule to miway. To **********
So I gladly did as they requetsed.
Today I recieve a good looking qoate proposal from miway. At the same time Thandeka the same sales representative calls me. She quickly ran through the comparitive qoates and with the premium that is about R50 cheaper that my current installment. This is okay. But it was then said that their insurance dont require a tracker unit. And my vehicle alreadyhas a tracker unit fitted and is included into the my current insurane premium. And if you had to cancel that insurance, i would have an extra charge of i think about a R160. Could be less but not less than R100. If I had to take and accept the miway qoate i would loose a perk of vehicle retrieval if ****** an be paying miway and a tracker in two different payment. And this would make my installment for miway much more.
Not that the R400 was mentioned but the arrogance of saying they are beating my premium is just plainly a **** for wanting to pay me the R400 as promised.
Cant these people just keep there nose out of other peoples business and not waste their time
I honestly believe they need to pay me the R400 as mentioned and keep their word.
Thank you for taking the time to write to us. We have passed your note on to our sales team and someone will be in touch to assist you ASAP!
Best regards,
The MiWay Team
Thank you for taking the time to write to us. We have passed your note on to our sales team and someone will be in touch to assist you ASAP!
Best regards,
The MiWay Team
We understand your unhappiness and we apologise for any hassles we have cause you. We have since paid the money and we assure you our commitment to improving our service delivery.
Please don’t hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
We understand your unhappiness and we apologise for any hassles we have cause you. We have since paid the money and we assure you our commitment to improving our service delivery.
Please don’t hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
