Incompetency on another level

I have to cut my losses and move on what type of a company are you that your customers are supposed to beg for service. From last year I have been trying to get my car insurance to be reviewed no one is calling me, now wait for this I requested a call for property insurance quote no one called. I initiated a call again today spoke to your consultant and am still waiting for my quote i the. Started another conversation with Katlego on watsapp she since said please hold it’s almost an hour Nothing. Such incompetence is unacceptable especially to a customer who’s been with you for over 14 years. Am leaving shem