INCOMPETENCE SUNNETTE JACOBS!

I truly cannot believe the experience we had with this insurance. Our business vehicle was insured with Miway. It got an accident in March and was written off. Around beginning of May we were told a lady called Sunnette Jacobs is our claim handler! We spoke to her once, she never bothered to explain which documents are needed from us to expediate the claim. We call her atleast 3 times a week and every time we get told "she is on the line with" another client" i guess its important clients than us. She has never bothered to return our call since beggining of May. Tbe only conversation we have her is the initial email acknowledging the claim. We were then assisted by a lady called Lebogang saying we must get the settlement letter from Standard bank because they are failing to. We had to call the bank on our own. We get different call centre agents daily some are even rude! We spend hundreds of rands on airtym holding. The sunnette lady doesn't give a damn. The car was written off early May and we are still paying for miscellaneous covers and next month tbe Covid relief we got for the company is ending. The bank wants its installment. We have insured 3 other private vehicles with my way and if we do not get assistance we are going to cancel all covers. They are *******, no care or sympathy for business people. They tell us that we must pay the premiums they will refund, where must we get money we are affected by lockdown. The level of incomplete here is appaling. They told us to contact the bank for the contract and send them. Also the car spare keys and license disk we sent them cant be found