Incompetence on a claim

I sent a review on Miway Insurance approx 18th/19th February with regards to their lack of service on a claim that was not lodged their side after a Level 2 Warning of a Storm on the 29th January 2024. They only responded 19th February. They answered the review expressing they don't want unhappy clients. As i was having small medical tests 27th February & emailed Victor that morning @ 8.55am advising i wouldn't be available until the afternoon. However i was kept in for further tests & got home 29th February & read emails!. I also received a call from Victor saying they had declined my water damage claim for 2 unheard of reasons!! He sent me emails & i read them after talking to him. To my horror, he did not mention, with "absolutely no Notice" what's so ever that they pushed premium up by over R200, effective 29th February, the day he spoke to me, read it in the email & was shocked to say the least & Cancelled Policy with immediate effect this day 29th February by email. Gave Miway a 2nd chance & they failed miserably!!!.