Incompetence, no service from Miway

I am insured with them going into the 9th year. I cant say my experience is pleasant. I had a burglary in Aug 2020 and to date repairs are outstanding. Miway looks for loopholes to evade a service to their clients. Unprofessional construction company who keeps coming back to repair things after I complain but ends up damaging more things. Since 15 Dec im waiting for feedback or action after their inspector was at my premises and promised to send feedback to Miway as the damage was their responsibility to fix. The plumber left my meter with water pouring out, jumped in his vehicle and left. When I called him he asked me to call the Municipality! I have not once had feedback from dispute resolutions. The assesor and his manager are also not interested. I have lost my tenants due to the delays in repairs. Currently I have bathroom and toilet doors that do not close due to water damage , and pipes leaking after the burglary which all is apparently 'maintenance related'. My teenage girl must use a bathroom without a door! We pay full premiums for this kind of run around. I was asked to forward numerous pixtures right from the start, so I must do the work of the assesor and pay premiums on top of that. And the cherry on the top, the guy from the construction company doesnt know that the main bedroom is the room with an en suite! I have water shut off to all my toilets because of the leaks. I have had only one prior claim in 9years and then too I had to get assistance from Osti for my claim to be resolved. Miway really needs to take better care of their clients! Absolutely zero consideration for us!