Incompetence from Miway

I recently upgraded my cellphone and wanted to update my insurance for it as it is worth more than my existing cover on my old phone. I put in a call back on the app and eventually received a call from Miway. I spent over 40 minutes on the phone just to get a quote for one cellphone. It was too high and that was okay.

They then told me that they can beat another quote which I received but in order for them to do that, I will have to add this quote to my profile. I then asked if this can be removed as easily and they confirmed that it can. They could not bring the price down so they sent me to the retentions department. There I spoke to a "Senior Consultant" who seemed very distracted. He could not beat the quote and that was okay so I asked him to remove the cellphone cover from my policy. My premiums then went higher than before the call. It was unacceptable. I just needed a quote. How can this happen? Eventually he managed to get it back to what it was.

Today money went out of my account to pay Miway. It was the balance of that higher premium. It was on my account for a few minutes and removed but Miway just took the cash. I asked for just a quote. It is absolutely ridiculous. In this current climate, we are all counting cents and these people just take. I have been with Miway for a few years now however after this experience, I am very deterred from staying with them. It was a very simple request and it was completely messed up. I wasted over 40 minutes of my life on this. I will be looking out for another insurance company.