incompetence

if i could give them no rating, that would be a better option. I got into an accident on late July and for them to assist me took an entire two hours for the attendant to get back to me, after that my car was towed however when i did a follow up with the claim department they were able to approve my claim and Keshney advised that she would get back to me with the way forward ,after a week i still followed up on the way forward so a lady called Gloria assisted with sending a quote and to also tell me that my claim was rejected since the excess was higher than repair cost and advised me to fetch my car wherever they towed the car and Miway wouldn't pay to tow my car to bring it home. after days of calling different people to ask where my car was since i was calling and no one was telling me where my car was,a guy called Tsepo assisted me however gave me a wrong adress,so to my suprise when i went with the tow driver to the place no one was able to assist me since my car was not there( I lost time and money) thereafter i called miway again and a guy called pule assisted me saying he was the one dealing with my claim and his waiting for validating...come a month letter after all that drama and had given him validation they sent me a new quote which was done on the 06 of August and mind you it was now September. I told them i would like to inspect my car and see it and still they sent me a wrong address (I lost money for inspection that I paid the mechanic) after that they fixed my car which to my horror again the windscreen was cracked and they said they wont fix it at proline