Incompetence

Incompetence is an illness..

The website is a nightmare. Try to get a hold of them and you will hear how "important your call is to us" a million times. They take days to call back, if they even do.

Their systems are that of a start up and not that of a lucrative business, appearing to be highy limited in accessibility to databases and basic information. The app is as useless as the call centre. Very limited calling hours, they clearly don't understand that people have work to do mom to Friday 8 to 5 and that weekends are the only time people can deal with personal issues like buying a car and getting it insured.

After my claim was already handled my 'written off' vehicle was still on the system meaning if nothing was said I would be paying premium for a car which basically no longer exists..

Bottom line: my calls are not important to them, my monthly premium is...