CJ
Christie-James Jansen

1 reviews | Active since Mar 2017

04 Jun 2020, 19:33

Incompetence

I am in the process of buying 2 motor cycles from different dealers. However requested them to be on the same insurance. Through the dealership I was referred to Damien at B-sure insurance. He did a great job getting back to me quickly with acceptable quotes. We then started the time consumming part completion of details. This too was done professionally. On bike one my details were given as owner and regular driver and on bike 2 my (current) wife's details were shared as owner and regular driver. This took longer than needed because I had to look for her details. I was then passed on to the underwriter of this miway insurance product. During the transfer the call was lost and I was called back by the myway underwriter. Again I had to supply all the info I minutes ago gave to Damien. I thought it was a way to double check my details for accuracy, no problem with that. The deal was completed and I am to pay the first installment in 3 days time. Then I receive the confirmation of cover letter to forward to dealer 2. I noticed myself as the registered owner and regular rider on both bikes. I contact the broker Damien to change the regular rider on bike 2 to indicate my wife as regular rider. Once again a representative of myway called and started to ask the same details I had given less than 24hrs prior to 2 individuals. I told him I don't have time to repeat myself at that moment i was in the factory and not near my office to give my wife's I'd number again. I referred him back to the 2 people I spoke to before and fix their error. I expected the details of my wife to appear on the insurance confirmation letter. After receiving the letter I found my x wife, whom I divorced 8 years ago is now the registered owner of the bike. Did no one double check the work from miway. Why take all my details twice to send me 2 documents that is incorrect. I find the service incompetant and a total waste of my time.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply05 Jun 2020, 08:30
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.  Best regards,
The MiWay Team