1 reviews | Active since Dec 2011
Incompetence
<p>My husband was invloved in a car accident in JHB a few weeks ago - if you check my policy you will see that as per my last incident with you I changed addresses as myself and our children have moved to Cape Town as I received an amazing opportunity here.</p> <p> </p> <p>My husband was a passenger in the vehicle that was involved in the car accident he was medicated and taken to hospital and spent some time in hospital to recover. He notified Miway when he was able to - to claim for some items that went missing during the car accident. He spent 2 days trying to get hold of the representative handling the claim and was refused assistance as this individual was absent from work. We were eventually contacted 8 days later with a list of things we need to provide to miway - I had some clarity questions which I am still awaiting a response to - to save miway the embarrasment of the context of the correspondence please may I have someone competent contact either my husband or myself.</p>
Dear Carmen,
Apologies for the inconvenience caused for not being able to reach us!
We’ll get a claims advisor to call and discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
Dear Carmen,
Apologies for the inconvenience caused for not being able to reach us!
We’ll get a claims advisor to call and discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
Good day Carmen,
We need to unconditionally apologise for the lack of service you experienced!
Monique has since explained your cover properly, she also let you know what to expect moving forward with the claims process. Please don’t hesitate to give us a call if you have any other questions!
Best regards,
The MiWay Team
Best regards,
Good day Carmen,
We need to unconditionally apologise for the lack of service you experienced!
Monique has since explained your cover properly, she also let you know what to expect moving forward with the claims process. Please don’t hesitate to give us a call if you have any other questions!
Best regards,
The MiWay Team
Best regards,
